8u888 Privacy Policy

1. Introduction

8u888 is committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains what personal information 8u888 collects when you register an account, make a deposit, place a bet or otherwise interact with 8u888.bio; how that information is used and stored; and what rights you have over your personal data. This Policy forms part of the legal framework governing your use of 8u888 alongside our Terms and Conditions and Responsible Gaming policy.

By registering an account on 8u888 or by continuing to use the platform after this Policy has been updated, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should stop using the platform and contact our support team if you wish to request deletion of any data we hold about you.

2. Information We Collect

8u888 collects personal information through different channels depending on how you interact with our platform. The categories of data we may collect include the following:

3. How We Use Your Information

8u888 uses the personal information we collect for the following purposes: (a) Account management — to create, maintain and secure your player account; (b) Identity and age verification — to confirm you meet the minimum age of 21 years and to comply with KYC obligations; (c) Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket and Upay; (d) Service delivery — to provide access to games, sports betting markets, live casino tables and other platform features; (e) Customer support — to respond to your queries, complaints and account requests; (f) Fraud prevention and security — to detect and prevent fraudulent activity, money laundering and multi-accounting; and (g) Responsible gaming — to monitor gaming behaviour and apply deposit limits or self-exclusion where appropriate.

Where you have opted in to receive promotional communications, 8u888 may also use your contact details to send information about bonuses, seasonal promotions such as BPL season offers, Eid promotions or Pohela Boishakh specials, and platform updates. You may withdraw consent for marketing communications at any time by contacting 8u888 customer support via live chat.

Our Six Privacy Commitments

Core principles guiding how 8u888 handles your personal data every single day on the platform.

4. Legal Basis for Processing

8u888 processes your personal data on the following legal bases: (a) Contractual necessity — processing identity, contact and financial data is required to perform our contract with you covering account creation, payment processing and game delivery; (b) Legal obligation — processing for KYC, age verification, anti-money-laundering checks and fraud prevention is required by applicable law and platform policy; (c) Legitimate interests — processing usage data and communications data for fraud detection, responsible gaming monitoring, platform security and service improvement is conducted in furtherance of 8u888's legitimate business interests where those interests are not overridden by your privacy rights; and (d) Consent — processing your contact details for marketing is based on your explicit opt-in consent, which you may withdraw at any time.

Where 8u888 relies on legitimate interests as its legal basis, you have the right to object to that processing. Contact 8u888 customer support via live chat to submit an objection. 8u888 will assess your objection and respond within a reasonable period.

5. Data Sharing and Third Parties

8u888 does not sell or rent your personal data to any third party. We may share your personal data with carefully selected third parties only in the following circumstances: (a) Payment processors — your mobile wallet transaction references are shared with bKash, Nagad, Rocket or Upay solely to process your deposit or withdrawal; (b) Game providers — your session data is shared with the relevant certified game provider such as Pragmatic Play, Evolution Gaming or Spribe to the extent necessary to deliver the game and verify results; (c) Identity verification providers — where additional KYC verification is required, identity documents may be passed to a third-party verification service operating under equivalent data protection standards; and (d) Legal and regulatory — in response to a valid court order, regulatory request or legal obligation, 8u888 may disclose data to the relevant authority.

All third-party service providers that process data on behalf of 8u888 are required to maintain the confidentiality and security of your personal information and to use it only for the specific purpose for which it was shared. 8u888 does not permit its third-party partners to use your personal data for their own marketing purposes.

6. Payment Data and Mobile Wallets

8u888 is aware that for the majority of Bangladesh players, deposits and withdrawals are made through mobile financial services — principally bKash, Nagad and Rocket. We take the security of payment-related data very seriously. 8u888 does not store your full bKash account number, Nagad PIN, Rocket password or any other mobile wallet credential in our systems. Payment transactions on 8u888 are initiated and completed through the secure interfaces provided by each payment service. 8u888 retains only a transaction reference number, the BDT amount, the timestamp and an anonymised wallet identifier sufficient to match payments to your account.

If you ever receive a communication purportedly from 8u888 asking for your mobile wallet PIN, password or OTP, treat it as fraudulent and do not respond. 8u888 support agents will never request your mobile wallet security credentials under any circumstances. Report any such communication to our support team immediately via live chat.

7. Cookies and Tracking Technologies

8u888 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit a website. 8u888 uses: (a) Essential cookies — required for session management, login state and security tokens; these cannot be disabled without impairing your use of the platform; (b) Performance cookies — used to collect anonymised data about how players use the platform such as most visited pages, session durations and error reports, to help us improve our service; and (c) Preference cookies — used to remember your settings such as your selected language version.

8u888 does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. You may adjust your browser settings to block or delete cookies at any time; however, disabling essential cookies will impair your ability to use the platform. Continued use of 8u888 after reading this section constitutes acceptance of our cookie use as described above.

8. Your Data Rights

As a user of the 8u888 platform, you have the following rights regarding your personal data. To exercise any right, contact our support team via live chat.

• 👁️Right of Access — you may request a copy of the personal data 8u888 holds about you at any time.
• ✏️Right of Rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.
• 🗑️Right of Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• ⏸️Right to Restrict Processing — you may request that 8u888 restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• 📦Right to Data Portability — you may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
• ✋Right to Object — you may object to processing of your personal data where 8u888 relies on legitimate interests as its legal basis, and to the use of your data for direct marketing purposes.

9. Data Retention

8u888 retains your personal data only for as long as necessary for the purposes described in this Policy or as required by applicable law. In general: account data including identity, contact and financial records is retained for the duration of your account's active life plus a minimum of 5 years following account closure to meet anti-money-laundering record-keeping requirements and to resolve potential disputes; communications data such as live chat logs is retained for 2 years from the date of the interaction; and usage data including game logs and session data is retained for 3 years from the date it was generated.

When your personal data is no longer required to be retained, 8u888 will securely delete or anonymise it. Where data is anonymised rather than deleted, the anonymised data may be retained for aggregate statistical analysis to help us improve the platform.

10. Protection of Minors

8u888 is strictly an adults-only platform. Players must be 21 years or older to register and use the platform. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate age verification, we will immediately delete that data and close the associated account. If you believe a minor has registered on 8u888, please contact our support team via live chat immediately so we can investigate and take action.

11. Security Measures

8u888 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include SSL/TLS encryption of all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting internal access to personal data on a need-to-know basis, regular security assessments and vulnerability testing, and ongoing staff training on data protection obligations.

While 8u888 takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. In the event of a data breach posing a risk to your rights and freedoms, 8u888 will notify affected players without undue delay and take all reasonable steps to contain the breach and mitigate its impact.

12. Changes to This Privacy Policy

8u888 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When a material change is made, we will update the Last updated date at the top of this page and, where appropriate, notify registered players via the platform. We encourage you to review this Privacy Policy periodically. Your continued use of the 8u888 platform after any update constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way 8u888 handles your personal data, our support team is available 24/7 via live chat on the platform. We will acknowledge receipt of a written data request within 5 business days and aim to provide a full response within 20 business days.

Email: [email protected]